Frequently asked questions

Yes! I create cookie cutters in the ideal size based on its dimensions. My ideal cookie has about as much dough as a 3-3.5" circle. Given that cutters vary in shape quite a bit, I take this into consideration when determining the best size per design. I try to create cutters that are as proportionate as possible, based on their longest 2 sides. The majority of my cutters are designed with the mindset that I would like them to create cookies that weigh about as much as a 3-3.5" inch circular cookie. Example: If I offered a narrow cutter design (e.g. my 4.25" - Floral Banner #1 cutter) in a 3-3.5" size, you would end up with a very small cookie. To avoid this, I increase the length in order to make sure that cookies made with narrow cutters are comparable in weight to the standard 3-3.5" circular cookie. If you would like a different size cutter than what is listed, feel free to send a request to info@hartworkcookieco.com.

Nothing worse than ordering a cutter that ends up being much smaller or larger than expected! If you're unsure which size is best for a particular shape, I recommend checking the STL version of that cutter and choosing that size. The STL is a digital version meant for home printing, offered in the specific size I personally prefer.

Yep! If you would like a different size cutter than what is listed, feel free to send a request to info@hartworkcookieco.com.

As long as my schedule allows it, I would be happy to collaborate on cookie cutters! If you have an idea in mind, feel free to send an email to info@hartworkcookieco.com.

Cookie cutters are made to order; therefore, I do not accept returns, exchanges or cancellations on orders.

When customers purchase STLs, they receive an immediate digital file to download; therefore, I cannot provide refunds for digital sales.

Orders are processed Monday-Fridays. While some designs may already be in the shop, no physical inventory is kept in house. Cutters are 3D printed specifically for your order. Generally speaking, orders ship within 24 hours after they are placed, with the exception of busier than usual times of year (e.g. Black Friday). Shipping times range from 1-5 business days via UPS, FedEx and/or USPS. The goal is to get your cutters to you as soon as possible!

If you have any problems whatsoever with an STL or other digital purchase, please email me at info@hartworkcookieco.com with your order # and an overview of the issue. If you do not have an order #, please be sure to include the email you used upon purchasing. I will promptly follow up with a solution or the file attachments.